Terms and Conditions

Security

All of our credit and debit card transactions are processed using VSP (Protx Verisecure Payment System). Protx are an approved payments solution provider for most major banks or financial institutions such as Lloyds TSB cardnet, Barclays, HSBC, American Express, Halifax and Bank of Scotland. All card numbers are encrypted in using 128 bit encryption. This information is not kept or passed on to us.

Delivery

Orders are processed and despatched as quickly as possible. Providing we receive your order before 13.00 Monday to Friday we will despatch to you that day.
Services used are First Class, Second Class, Special Delivery, and Airmail (international signed for service).

UK Delivery

Standard postage and packing in the UK is £3.50 with free delivery on orders over £90 (UK Only).

EU Delivery

Postage and packing to EU countries is £7.50, irrespective of order value.

Delivery Outside the EU

Postage and packing Internationally is £15.00, irrespective of order value. All packages will require a signature on delivery so please ensure a delivery address is given so the package can be signed for through working hours.

Cancellation/Cooling Off Period

7-DAY, 100% SATISFACTION GUARANTEE - As per The Distance Selling Regulations, TK Mirrors offers a cancellation period of 7 working days, beginning the day after you receive the goods, during which you have the right to cancel your order and receive a full reimbursement of all money paid. In order to do this, you must provide notice of cancellation in writing and it must be posted or emailed to our stated business address within the cancellation period. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Exchange/Returns

30-DAY, 100% SATISFACTION GUARANTEE If, for any reason whatsoever, you are not completely satisfied with the item you have bought after the cancellation period has expired - simply return it in new condition within 30 days and we will exchange it, or you can choose something else, or give you a full refund excluding delivery costs, no questions. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK, recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

TK Mirrors is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Customers must cover the cost of returning their WEEE item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Goods Colours & Colour Reproduction / Website Images

It is regrettable that we are not able to provide customers with colour-perfect images of our items on the web site. Customers accept that the photographs we make available on our website are as accurate as possible but are provided for informational purposes only, in order to give prospective customers a guide.

Copyright and Trademark

The contents of the pages on this website which includes all images, designs, logos, photographs, written text and other materials are the copyright trademark or registered trademark of TK Mirrors. All Rights Reserved. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited.

Payment and Taxes

The price you pay will be that specified in the checkout facility on the website. Prices for goods include postage.

We accept online payment in a secure environment by credit card or by Postal Order or Cheque. We currently accept Visa, Mastercard, Delta, Switch & Amex. All transactions are shown in GBP's.

All prices quoted on this website are accurate at the time of publication and are quoted in GBP’s and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 17.5%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges.

Contacting Us

If you wish to contact us please email us at info@tkmirrors.com

Address:
5 Museum Business Park
Woodhead Road
Glasgow
G53 7NN

T: From the UK: 0141 880 3040
T: Outside the UK: 044 141 880 3040

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